Reservation Policy


Should you wish to book your stay with us, you can do so by clicking “BOOK NOW” button on our website or by contacting our Reservations Team (e-mail:, telephone number: +267 2441224).

Terms & Conditions:

  • Reservation can only be activated upon receipt of 50% of the online booking fee. This will be charged directly and immediately to the client’s credit card
  • The balance of 50% will be paid upon checking in/ out by the client
  • Please note that children aged 12 and older are charged the adult rate. Please include them in the number of adults.
  • Extra mattress are available in family room. Please request one at time of booking.
  • All rates include VAT.


  • Cancellations should be made 72hours before the initial arrival date
  • the 50% reservation fee can only be returned to the customer when reservation terms and conditions have been complied with
  • Refunds will be processed and made within 10days of receiving such cancellation and verifying client’s account details
  • Cancellations can also be done by contacting the City Square Reservations team at:


All booking amendments/ variations must be done with a 72 hour notice. Failure to comply will result in non-refund (where applicable) or additional charges being applied

Please do not hesitate to contact our Reservations office at the following e-mail address: for any additional information.

The hotel reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.